Privacy Policy

Northstar Countertops operates northstarcountertop.ca in Ontario. This policy explains how we handle personal information collected through our website, inquiries, and countertop services. Our privacy practices are guided by the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian laws.

When you submit an inquiry, we use the information you provide to respond and help with your project. Simply browsing this website does not constitute consent to unrelated uses of your information. We explain new purposes and obtain additional consent where required by law.

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Schedule and conduct consultations
• Provide our countertop services
• Send project updates and communications
• Operate and secure the website, prevent spam, and troubleshoot errors
• Comply with legal obligations
• Send promotional emails or texts only with consent or another basis permitted by Canada’s Anti-Spam Legislation (CASL). An inquiry does not automatically subscribe you to marketing. Promotional messages will identify us and include an unsubscribe method; requests will be honoured without delay and within 10 business days.

We do not sell personal information. We disclose information only for the purposes described here, with your consent, or as permitted or required by law:

• Service providers: Our hosting, lead-processing, customer-management, and email providers may process information to deliver the website, receive inquiries, and support project communications. Contact form submissions include the inquiry and technical information described above. Privacy emails sent to our Gmail address are processed by Google. Providers are to use information only for the services they perform for us, with appropriate privacy protections.
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business transactions: Information may be disclosed for a proposed or completed business transaction only under applicable legal conditions, including confidentiality and purpose restrictions.

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Access should be limited to people and providers who need information for their work. Please do not submit payment card details, government identification, or other sensitive information through the inquiry form. If a breach creates a real risk of significant harm, we will notify affected individuals and report it to the Office of the Privacy Commissioner of Canada as soon as feasible, and keep breach records as required by law.

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Ask us to delete information that is no longer needed, subject to legal, contractual, and legitimate recordkeeping requirements
• Opt out of marketing communications
• Withdraw consent where applicable

Contact our Privacy Contact below to request access, correction, deletion, or withdrawal of consent, or to make a complaint. We may need to verify your identity using only information reasonably necessary for that purpose. We generally respond to access requests within 30 calendar days, subject to legally permitted extensions; we will explain any extension, applicable fee, or lawful refusal and available recourse. Withdrawing consent may limit the services we can provide, and we will explain the consequences.

The current website does not include advertising trackers or a dedicated analytics tool. Hosting services may process technical information needed to deliver and secure the site. You can manage cookies through your browser. If we introduce optional tracking, we will explain its purposes and request consent where required before enabling it. Images and links from services such as Google, Unsplash, Facebook, and Instagram may involve those services when your browser requests their content or you follow a link; their own privacy policies apply to their independent activities.

We retain inquiry and project information only as long as needed for the purpose collected, including responding to inquiries, completing projects, warranty support, legal and accounting requirements, and resolving disputes. Retention depends on the type of record and applicable obligations. Information no longer needed should be securely deleted or anonymized; backup copies may remain until their scheduled deletion.

Our service providers may store or process information outside Ontario or Canada, including in the United States. Information processed abroad may be accessible to courts, law enforcement, or other authorities under local laws. We remain accountable for information handled on our behalf. Contact us for details about providers, processing locations, or retention applicable to your records.